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| ONLINE BANKING SIGN IN |
Bank policies and agreements that are specific to the products and services we provide to you, our customers, are available through this web site for your review. After reviewing the policies and agreements, if you have any questions, please use Contact Us to locate someone with whom you wish to speak. |
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| Bank Consumer Policies |
| ATM and Debit Card Safety | Guidelines for safely using your ATM and debit card |
| Bank Holidays | Dates and times the Bank will be closed for holidays |
| Funds Availability | Your ability to withdraw funds from your deposit accounts |
| Overdraft Privilege | A discretionary overdraft service to cover non-sufficient funds |
| Privacy | Bank consumer privacy protection |
| Online Privacy | Bank consumer online privacy protection |
| Bank Consumer Agreements |
| Deposit Accounts | Terms and agreements under which we administer deposit accounts |
| Electronic Funds Transfer | Electronic transfer of funds to and from your accounts |
| ATM AND DEBIT CARD SAFETY | |||
Using your ATM or debit card is a simple, hassle-free way to get cash, make deposits, check account balances, transfer funds, make purchases and more. To enjoy the many conveniences electronic banking offers, you should make ATM and debit card safety a priority. Here are some important safety tips. Treat your card like cash. Always store your card in a safe place. Keep your PIN a secret. ATM transactions and PIN debit purchases require the use of a secret code known as a personal identification number or PIN. Memorize your PIN, and never write it on your card or store it with your card. Never let someone else enter your PIN for you. Do not disclose information about your card over the telephone. No company or individual needs to know your PIN...not even your financial institution. If you perform transactions over the telephone using your ATM or debit card, never disclose your PIN. Never disclose information about your card in response to an unsolicited e-mail or request. E-mail is a common channel for fraud perpetration. Never provide your debit or credit card number, PIN or any other non-public personal information to any entity in response to an unsolicited e-mail or request. Make certain your Internet shopping sites are secure. Look for secure transaction symbols when shopping online to ensure your account information is protected. Always log off from any site after you make a purchase. If you can’t log off, shut down your browser to prevent unauthorized access to your account information. Protect your card’s magnetic stripe. Do not expose your card’s magnetic stripe to magnetic objects. Magnetic objects can damage your card. Report a lost or stolen card at once. Immediately call your financial institution if your card is lost or stolen to reduce the chance that it will be used improperly. Immediate notice of lost or stolen cards will also limit your potential liability for unauthorized transactions. Review your account statements for unauthorized transactions. Review all account statements from your financial institution promptly, and report any errors (including transactions you believe may be unauthorized) as soon as possible. Prompt notification will limit your potential Liability for unauthorized transactions. ATM Safety Always observe the ATM surroundings before conducting a transaction. if anyone or anything appears to be suspicious, leave the area at once. If you drive to an ATM, park as close as possible to the terminal. Observe the entire area from the safety of your car before getting out. If an ATM s obstructed from your view or poorly lit go to another ATM. If possible, report the problem to the ATM operator or your own financial institution. It is a good idea to take another person with you when using an ATM, especially at night. Minimize the time spent at the ATM when conducting a transaction, Have your card out and ready to use. Do not allow a stranger to assist you in making a transaction, even if you have trouble or your card gets stuck. When your transaction is complete, put your card, money and receipt away and immediately leave the area. Never count your money while at the ATM. Block the view of others when using the ATM. Stand between the ATM and anyone waiting to use the terminal. Shield the keypad as necessary when entering your PIN and transaction amount. If you see anyone or anything suspicious, cancel your transaction and leave the area at once. If any one follows you, go immediately to a crowded, well-lit area and call the police. Look for possible fraudulent devices attached to the ATM. If the ATM appears to have any attachments or alterations to the card slot or keypad, do not use the ATM. If possible, report the problem to the ATM operator or your own financial institution. Go to Top of Section or Webpage Ø Keep your doors locked, windows up and engine running when in line at a drive-up ATM. Ø Always leave enough room between vehicles to allow for a quick exit should it become necessary. Ø Before rolling down the window to use an ATM, observe the entire area. Ø Minimize the time spent at the ATM. Ø If anyone or anything appears suspicious, cancel your transaction and drive away at once. Ø If anyone follows you after making an ATM transaction, drive immediately to a crowded, well-lit area and call the police. Go to Top of Section or Webpage Ø Never allow the cashier or any other person to enter your PIN for you, even if they are assisting you with the transaction. Ø Always keep your PIN a secret. Ø Block the view of others when using a PIN debit terminal. Ø Be certain the transaction is complete and review your receipt before leaving. Ø If you receive cash back from a transaction, put it away before leaving. Ø When using an outdoor terminal such as at a gas station, always observe your surroundings before making a transaction. Ø When using an outdoor terminal, if anyone or anything appears to be suspicious, leave the area at once. Ø It is a good idea to take another person with you when using an outdoor PIN debit terminal at night. Ø
If anyone follows you after
conducting a PIN debit transaction, proceed immediately to a crowded, well-Iit area and call
the |
| BANK HOLIDAYS POLICY | |||||||||||||||||||||||||||||||||
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American Sterling Bank follows the Federal Reserve guidelines:
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| FUNDS AVAILABILITY POLICY |
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Your Ability To Withdraw Funds At American Sterling Bank: Our policy is to make funds from your cash and check deposits available to you on the same business day as the day we receive your deposit. Once the funds are available, you can withdraw them in cash and/or we will use them to pay checks that you have written. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays, and federal holidays. If you make a deposit before 2:00 pm on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after 2:00 pm or on a day we are not open, we will consider that the deposit was made on the next business day we are open. Reservation of Right to Hold: In some cases, we will not make all of the funds that you deposit by check available to you on the same business day as the day of your deposit. Depending on the type of check that you deposit, funds may not be available until the fifth business day after the day of your deposit. The first $100 of your deposit, however, will be available on the first business day after the day of your deposit. If we are not going to make all of the funds from your deposit available on the same business day, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the business day after we receive your deposit. If you need the funds from a deposit right away, you should ask us when the funds will be available. Longer Delays May Apply. We may delay your ability to withdraw funds deposited by check into your account an additional number of days for these reasons:
Holds On Other Funds. If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
Special Rules For New Accounts. If you are a new customer, the following special rules will apply during the first 30 days your account is open: Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available on the first business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,000 will be available on the same business day as the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second business day after the day of your deposit. Funds from deposits of checks drawn on AMERICAN STERLING BANK will be available on the first business day after the day of your deposit. Funds from all other check deposits will be available not later than the fifth business day after the day of your deposit. |
| OVERDRAFT PRIVILEGE POLICY |
A Discretionary Overdraft ServiceIt is the policy of American Sterling Bank to comply with applicable laws and regulations, and to conduct business in accordance with applicable safety and soundness standards. A non-sufficient funds (negative balance) may result from: A) The payment of checks, electronic funds transfers, point of sale, or other withdrawal requests; B) Payments authorized by you; C) The return, unpaid of items deposited by you; D) The imposition of applicable service charges; or E) The deposit of items, which according to the Bank’s Funds Availability Policy, are treated as not yet “available” or finally paid. We are not obligated to pay any item presented for payment in your account does not contain sufficient collected funds. Rather than automatically returning, unpaid, any non-sufficient funds items that you may have, if your eligible account has been open for at least sixty (60) days and thereafter you maintain your account in good standing which includes at least: (A Continuing to make deposits consistent with your past practices, and depositing at least $400 or more in your account within each thirty (30) day period; B) You are not in default on any loan obligation to the Bank, (C You bring your account to a positive balance (not overdrawn) at least once every thirty (30) days, and (D Your account is not the subject of any legal or administrative order or levy, we will consider, without obligation on our part, approving your reasonable overdrafts This discretionary service* is generally limited to a $400 overdraft (negative balance for Free N’ Easy accounts, $700 overdraft (negative balance) for other eligible personal checking accounts, and $1,000 overdraft (negative balance) for any eligible money market accounts. Of course, any and all fees and charges, including without limitation non-sufficient funds/overdraft fees (as set forth in our fee schedule) will not be including in this limit and will apply to any transaction that overdraws your account including, but not limited to, payments authorized by Checks, ACH/Electronic Items, ATM/Debit/Check Card, Internet Banking/Online Banking and Telephone Banking transaction or any other payment order. We may refuse to pay an overdraft for you at any time, even though your account is in good standing and even though we may have previously paid overdrafts for you. You will be notified by mail of any non-sufficient funds items paid or returned that you may have; however we have no obligation to notify you before we pay or return any item. The amount of any overdrafts plus our other fees and charges that you owe us shall be due and payable upon demand. If there is an overdraft paid by us on an account with more than one (1) owner on the signature card, each owner, and agent if applicable, drawing/presenting the item creating the overdraft, shall be jointly and severally liable for such overdrafts plus our other fees and charges. Limitations: All savings type accounts, all public funds/charitable organization type accounts, minor accounts, accounts for business or commercial purposes are not eligible. We may limit the number of accounts eligible for Overdraft Privilege Service* to one account per household and/or one account per Taxpayer Identification Number. We may also require that your account be in good standing or impose a waiting period prior to eligibility. *The Overdraft Privilege Service does not constitute an actual or implied agreement between you and the Bank. Nor does it constitute an actual or implied obligation of or by the Bank. This service represents a purely discretionary courtesy or privilege that the Bank may provide to you from time to time and which may be withdrawn or withheld by us at any time without prior notice or reason or cause. |
| PRIVACY POLICY |
American Sterling Privacy Policy for ConsumersAt American Sterling, we are committed to keeping information about you confidential and secure. Unlike many other financial institutions, we do not share or sell customer information with marketers outside the American Sterling group of companies. So, you don’t need to take any action to prevent disclosure. You should know that our privacy policy protects you whether you are online or at one of our retail outlets or utilizing any of our other companies. We limit who receives information and what type of information is shared. Even information shared among our family of companies is carefully managed for your protection. This policy is provided to you in compliance with the Federal Financial Privacy Law (15 U.S.C. 6801-6810) Collection of InformationThe information we collect and use to service your policy, understand your needs, and save you time, varies. This nonpublic personal information can be generally categorized below: Ø Information provided to us by YOU, such as, information on applications or financial statements. Ø Information about your accounts or transactions with us or our group of companies, such as your payment histories, account balances, transactions, or communications with you (requests for copies of statements, checks and our responses). Ø Information from a consumer report, such as a credit history. Ø Information from other outside sources regarding their relationships with you, i.e. employment, credit or other relationships. We may also collect information as a part of verifying representations made by you regarding insurance coverage, employment history, and loan payoffs or balances. Ø Other general information that is not used for the eligibility for employment, insurance, credit or other products requested by you, such as demographic information. Sharing Information with American Sterling AffiliatesAmerican Sterling is made up of a number of companies, such as our bank, mortgage lending division, insurance company, insurance services company, production company, and capital corporation. All of these companies work together to provide the products and services you want. By sharing the categorized types of information about your policy and relationships among our family of companies, we can serve you more efficiently and make it more convenient for you to do business with us. We may share information from your applications and external sources among the American Sterling group of companies in an effort to serve you better. NOTE: Medical or health information received, for example, when a customer applies for insurance from us, will not be shared among our group of companies. Limiting Information we share with Affiliates:To make your financial life easier, we offer you different ways to manage your money. You also have choices when it comes to learning about new offers and services. For example, you can choose not to receive notification about any offers made by mail, telephone or e-mail. You can also choose not to have information from an application or an outside source, such as a credit report, shared within our family of companies. According to your preferences, we will honor your request. Please note that we will continue to share some policy information among our family of companies as permitted by law. We will do so for internal purpose or to provide more value and better service. Communication of your preferences can be done by:
NOTE: All requests received must contain the following information:
Remember, you will continue to be contacted as necessary to service your account or be contacted by your insurance representative, if applicable and receive marketing information included when you visit us online or in with your mailings. Disclosing InformationWe may also disclose the categorized types of information to credit bureaus and similar organizations when permitted by law, such as, information in response to a garnishment, subpoena or other legal process, fraud investigations, and recording of deeds of trust and mortgages. We may also disclose information during an audit or examination, the sale of your policy to another financial institution, or at your request. Sharing Information with Companies that work for or with usIf necessary, we may share all categorized types of information with companies that work for us to help us provide you with products and services you have requested or may already have with us. For example, a check printing company, a document shredding company, a payment processing company, an insurance tracking company or a data processing company. Regardless of the type of third party we use, we will safeguard your information and require all third parties and vendors to adhere to the same stringent standards regarding the protection of your information. Outside Marketing Service AND Joint Marketing—Authorized SharingFederal law allows us to disclose certain information. We may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law. We may disclose the following information to companies that perform marketing services on our behalf and we may also disclose the following information to other financial institutions with whom we have joint marketing agreements.
Employee Access to InformationWe value your relationship and the trust you have placed in us to protect your information. Therefore, our team members are limited in the amount of information they can access about you. Each of our team members is required to participate in periodic training on privacy issues and is bound by our Code of Ethics and failure to comply with these measures will result in disciplinary action. Ongoing Security EffortsWe protect your information by maintaining physical, procedural, and electronic safeguards. We will diligently monitor ongoing security efforts, assess new technology for the protection of information and we will upgrade our systems when appropriate. Accurate InformationWe will make every effort to keep your information accurate. If you should find that your account information is inaccurate, not current or incomplete, please call us toll free at 1-888-455-2742 or write to us at 27422 Portola Parkway, Suite 110, Foothill Ranch Ca 92610. We will conduct a thorough investigation and correct any erroneous information or help you update and complete inaccurate or missing information. Keeping you Informed about our Privacy CommitmentAs long as you maintain an ongoing relationship with us, American Sterling will provide you a notice of our privacy policy on an annual basis. While our policy may change from time to time, you may always review our current copy on this web site or you may call us toll free at 1-888-455-2742. The American Sterling CompaniesThis Online Privacy disclosure applies to consumers who have a relationship with one or more of the American Sterling companies listed below:
The practices and policies contained in this disclosure are subject to change, but we will communicate any material changes to you when required by applicable laws. The practices and policies in this disclosure replace all previous notices or statements with respect to the same subject matter. |
| ONLINE PRIVACY |
How we Handle E-mail
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